ChatGPT and generative artificial intelligence: an exploratory study of key benefits and challenges in operations and supply chain management

ChatGPT and generative artificial intelligence: an exploratory study of key benefits and challenges in operations and supply chain management ChatGPT and generative artificial intelligence (Gen-AI) are transforming firms and supply chains. However, the empirical literature reporting the benefits, challenges, and outlook of these nascent technologies in operations and supply chain management (OSCM) is limited. This study surveys current projects and perceptions of these technologies in US (n = 1...