Artificial intelligence in supply chain and operations management: a multiple case study research

Artificial intelligence in supply chain and operations management: a multiple case study research Artificial intelligence (AI) is increasingly considered a source of competitive advantage in operations and supply chain management (OSCM). However, many organisations still struggle to adopt it successfully and empirical studies providing clear indications are scarce in the literature. This research aims to shed light on how AI applications can support OSCM processes and to identify benefits and b...